What are this site's return policies?
Farnell offers a hassle-free return to its customers. They are given 21 days from the date of receipt to return their orders in case they are not satisfied with it. Any goods returned after 21 days as 'unwanted' or 'incorrectly ordered' may be accepted at the discretion of the company but will be subject to a minimum restocking fee of 20% of the invoice value of the goods or £10, whichever is the greater. Goods that consist of software or are specially constructed or contain any of the hazardous substances may not be returned. Any goods which are not in catalogue or are non-stock items may not be returned also. Any static-sensitive Goods supplied in sealed packaging may not be returned if the blister or 'peel' packs in which they are supplied have been opened, tampered with or damaged.
Customers who are not satisfied with their orders should request a return authorization number first before shipping the package back to this store. To get a return authorization number, customers are advised to fill up the form which is available here: http://uk.farnell.com/jsp/bespoke/bespoke7.jsp?bespokepage=farnell/en_UK/support/webhelp/returnaproduct.jsp&nav=false&_requestid=196215.
What are this site's shipping policies and costs? Which countries do they ship to?
This online shop offers domestic delivery and shipping to some international countries. International customers should contact this site verbally (through the phone) before ordering, in order to verify if they offer delivery to their country.
The shipping rate will be dependent on the address of delivery.
Does this site offer any warranties or guarantees?
Customer satisfaction is the top priority of this electronic shop. It accepts returns from its customers as long as the item satisfies the condition for the return products.
Does this site have physical stores? Where are they located?
As of now, this site does not have a physical store. The company's office is located in England.
How can I reach customer service for this site? Does it offer a telephone number?
Phone: 08447 11 11 13
Customers may also use the feedback form to send a message, comment, or some feedback to this company.
Do they offer any help or introductory videos?
There are several helps and guides that Farnell offers to its customers. An introductory video about this site can be found here: http://uk.farnell.com/jsp/bespoke/bespoke4.jsp?bespokepage=farnell/en_UK/support/about.jsp.
Do they offer any discounts or coupons?
Yes, discounts are available on this site, especially for bulk orders.